Refund policy

Damaged Items & Quality Issues

Please inspect your order upon arrival. If you notice any water damage inside the carton, or if an item is defective, damaged, or incorrectly sent, please document it with photographs and contact us immediately. This allows us to promptly assess the issue and make it right for you.

Exceptions & Non-Returnable Items

As both our frozen and non-frozen food collections are classified as perishable goods, they are strictly non-returnable. However, your absolute satisfaction is our priority—should you have any specific questions or concerns regarding any item, please contact us directly.

Please note that we are unable to accept returns on sale items or gift cards.

Refund

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, your refund will be automatically processed back to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may also require additional time to process and post the transaction.

Should it take longer than 15 business days from our approval date for your funds to arrive, please connect with us directly at orders@healthylittlepaws.com, and we will fast-track a follow-up for you.