Fresh Food Blocks — FAQ

Why Choose Our Fresh Food Blocks?

While standard fresh food on the market often has a loose, easily scattered texture, our exclusive technique finely minces and binds premium ingredients into a beautifully solid Fresh Food Block.

This compact structure locks out excess water, giving owners effortless portion control and guaranteeing a clean, tidy mealtime—free from sticky fur around the muzzle. Above all, this thorough blending process leaves no room for selective eating. Fussy dogs can no longer pick around their food, solving picky eating habits at the source and guaranteeing comprehensive, balanced nutrition in every bite.

Fresh Food Blocks: Storage & Shelf Life

Following professional clinical protocols, our Fresh Food Blocks feature secure vacuum packaging. For peak quality, please keep them frozen and serve within 3 months.

Fresh Food Blocks: Feeding Guidelines & Portions

Formulated according to pet weight, our recommended feeding guide below helps you choose the exact portion your companion needs.

Daily Serving Guide: Dogs

Daily Serving Guide: Cats

Fresh Food Blocks: Weight & Specifications

For Dogs:

  • 0.5 Block | Approx. 55g
  • 1.0 Block (Standard) | Approx. 110g
  • 1.5 Block | Approx. 165g

For Cats:

  • 0.5 Block | Approx. 55g
  • 1.0 Block (Standard) | Approx. 65g
  • 1.5 Block | Approx. 165g

Handcrafted Precision: Kindly note a small margin of ±3g due to manual weighing and packaging.

Fresh Food Blocks: Preparation & Serving Rituals

Warm Serving Guide

  1. Place the sealed Fresh Food Block into a pot of water and bring to a rolling boil.
  2. Extinguish the heat, cover the pot, and allow the block to rest for 3–5 minutes.
  3. Before mealtime, cut open the vacuum seal, portion into elegant bite-sized pieces, and serve immediately.

Chilled Serving Guide

  1. Move the vacuum-sealed Fresh Food Block into the refrigerator 24 hours prior to feeding to thaw seamlessly.
  2. Before mealtime, cut open the packaging, slice into elegant bite-sized pieces, and serve directly to your companion.

First Time Trying Fresh Food? Here Is Your Seamless Transition Guide

We highly recommend our "7-Day Gradual Transition Method." Over the first 7 to 10 days, simply introduce a small portion of Fresh Food Blocks into your pet's current meals. Day by day, gently increase the ratio of fresh food while decreasing their old food. This thoughtful pacing gives your companion’s digestive system ample time to smoothly adapt to their new, wholesome diet.

Snacks — FAQ 

Can Our Treats Replace Regular Meals or Fresh Food Blocks?

No, they cannot. Snacks are primarily crafted for daily rewards, interactive training, or as nutritional supplements; they cannot replace a balanced staple diet (such as our Fresh Food Blocks). We highly recommend monitoring daily snack portions to ensure they do not impact your pet's appetite for regular meals or lead to nutritional imbalances.

What Sets Our Treats Apart from Conventional Pet Snacks?

Our treats are crafted exclusively from fresh, human-grade ingredients with absolutely zero additives—100% natural, just as nature intended.

Pure Ingredients: Any Additives or Preservatives?

Absolutely not. We are firmly committed to using only natural, premium ingredients. Our snacks contain zero artificial flavors, coloring, or chemical preservatives, locking in vital nutrients and the authentic, raw flavors of the food. It is a pure, clean reward that lets your pet thrive in optimal health and complete peace of mind.

The Best Way to Feed Our Snacks

Enjoy complete serving flexibility:

  • Everyday Rewards: A pure, healthy treat for your companion. 
  • Training Incentives: Perfectly portioned for interactive learning. 
  • Meal Enhancers: Mix directly into dry kibble for a delightful texture boost. 

Preserving Freshness: Storage Instructions

Keep it effortless—no freezing needed. Just store in a cool, dry space away from sunny spots. For long-lasting crunch and quality, make sure to seal the package tightly after opening to prevent any dampness.

Delivery — FAQ 

How Is My Order Delivered?

Our Fresh Food Blocks are dispatched via SF Express Cold Chain Service, with the following flexible options:

Our snacks (and all other non-frozen goods) are dispatched via SF Standard Express, with the following flexible options:

Combined Shipments: If your parcel contains both frozen and non-frozen items, it will default to our Cold Chain Service to protect the integrity of the food.

Exclusive Shipping Offer: Enjoy complimentary SF Cold Chain Delivery on all orders over $550.

Fresh Food Blocks: Our Choice of Packaging Explained

Our choice of cardboard packaging is a deliberate, conscious decision for your delivery. Rest assured that under standard cold chain operations, cardboard box delivery is fully safe and effective.

That said, if you notice the outer packaging appears unusually soaked or damp upon signature, it suggests the parcel may have suffered a temperature fluctuation in transit, causing the fresh food to melt. If this occurs, please take clear photos of the compromised outer carton and the food blocks inside, and contact our team immediately. We will step in to investigate and arrange a solution for you right away.

Can I Schedule a Specific Delivery Time? How Do I Track My Shipment?

To ensure overall efficiency, exact delivery windows are determined by SF Express HK’s daily dispatch load, and specific time slot requests cannot be accommodated. For your convenience, please remember to download the SF Express HK app. This allows you to effortlessly monitor your package journey and view the latest arrival schedule.

Do I Need an Insulated Bag for My Fresh Food Blocks?

You do not need to buy an insulated bag for shipping purposes. Thanks to our specialized temperature-controlled courier network, your Fresh Food Blocks are fully protected and kept deep-frozen all the way to your door. Instead, our premium insulated bag is crafted as a functional companion piece, allowing you to easily travel with fresh meals and maintain optimal low temperatures on the go.

What If I Am Not Home to Receive My Delivery?

To protect the optimal quality of our frozen Fresh Food Blocks and ensure your pet's absolute well-being, we strongly discourage leaving your package unattended at room temperature (including doorsteps or non-refrigerated management counters). Please make sure someone is present to collect your parcel during the delivery timeframe. Once signed for, kindly move the Fresh Food Blocks into your freezer right away.

What Is Your Returns, Refunds, and Exchanges Policy?

Due to the delicate, perishable nature of our frozen products and dry goods, all food selections are non-returnable, non-refundable, and non-exchangeable. That said, if you have any questions or personal concerns about a specific item, please reach out to our dedicated team at your convenience.

More questions about our products?

Have further inquiries? Reach out to our dedicated team directly—we are always here to assist you.

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